At Neurivo, we are proud to offer FREE standard shipping on all orders. Every shipment includes end-to-end tracking so you can follow your package every step of the way.
Once your order is dispatched, you will receive a confirmation email containing your personal tracking link and number. Please allow up to 48 hours for the tracking status to update after receiving your dispatch email.
For any shipping inquiries, please contact our support team at [email protected].
Shipping FAQs
Can I track my order?
Yes! Every order includes tracking details. Once your order ships, we’ll email you a tracking link so you can check your shipment status anytime. You can also visit our Track Your Order page to view real-time updates.
Will I need to pay customs taxes or duties?
International shipments may be subject to local import duties, taxes, or customs fees depending on your destination country. These charges are set by local authorities and are the responsibility of the customer. Please consult your local customs office for specific details regarding import fees.
What happens if my package is damaged, lost, or stolen?
Every Neurivo unit undergoes a thorough quality inspection before leaving our warehouse. Once a package is transferred to the delivery carrier, shipping delays, transit damage, or loss fall under carrier responsibility.
- Damaged or Lost Items: Please file a claim directly with the shipping carrier using your tracking number, then reach out to us at [email protected]. We’re always here to assist you with carrier claim filings.
- Stolen Packages & Address Errors: Neurivo is not responsible for packages stolen after delivery verification or shipping errors resulting from incorrectly entered addresses. Please double-check your shipping details at checkout.